quinta-feira, 27 de maio de 2010

sonicwall admin password recovery

Question/Topic
UTM: Recover or Reset the Administrator Password on Appliances Running Firmware 6.x, SonicOS Enhanced or SonicOS Standard
Answer/Article
Article Applies To: 
Affected SonicWALL Security Appliance Platforms:
Gen5: NSA E7500, NSA E6500, NSA E5500, NSA 5000, NSA 4500, NSA 3500, NSA 2400, NSA 240
Gen5 TZ Series: TZ 100, TZ 100 Wireless, TZ 200, TZ 200 W, TZ 210, TZ 210 Wireless,
Gen4: PRO series: PRO 5060, PRO 4100, PRO 4060,PRO 3060, PRO 2040, PRO 1260
Gen4: TZ series: TZ 190, TZ 190 W, TZ 180, TZ 180 W, TZ 170, TZ 170 W, TZ 170 SP, TZ 170 SP Wireless, TZ 150, TZ 150 W, TZ 150 Wireless (RevB)
Gen3: PRO series: PRO 330, PRO 300, PRO 230, PRO 200, PRO 100
SOHO3/TELE3/GX series: SOHOW, SOHO3, TELE3, TELE3 SP, TELE3 TZ, TELE3 TZX, GX 650, GX 250

Firmware/Software Version: All SonicOS firmware versions.
Services: Administration




Problem Definition:
If the SonicWALL's admin password is lost, there is no backdoor or other mechanism to bypass the administrator login. Even when you try to access the unit using the Command Line Interface (CLI), user has to enter the current Admin and password credentials to access the unit.
Resolution or Workaround: 
Preferences files (System > Settings > Export Settings) do not contain the admin name and password. It is possible to gain access using the default login credentials ('admin' & 'password') by resetting the firmware and importing a current preferences file. Without a current preferences file, it will be necessary to reset the firmware and reconfigure the appliance from scratch.

For models running SonicOS (Enhanced or Standard), it is possible to reboot into safe mode with factory defaults. This resets all settings including the admin name, password and LAN IP address. Import the current preferences file. The configuration is restored. Use the defaults 'admin' and 'password' to login.

For models running Firmware 6.X, it is necessary to reset the firmware (using the reset procedure). Import the current preferences file. The configuration is restored. Use the defaults 'admin' and 'password' to login. The 'Reset to Factory Defaults' button does not reset the admin name, password or LAN IP address for these models.

See the following additional Knowledge Base articles:

  • SonicOS: Resetting the SonicWALL Security Appliance Using SafeMode (KB ID: 3989)
  • SonicOS: Firmware Reset Procedure for SOHO TZW (KBID : 3994)
  • Firmware 6.x: SonicWALL Firmware 6.X Reset Procedures (KBID: 3988)
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